Online Support

For technical support on Deep Silver games please visit: http://faq.kochmedia.co.uk/

 

Email Support

For email support please contact: support@kochmedia.co.uk

Before contacting support, please make sure your operating system or console is up to date. For PC players ensure device drivers (video card, soundcard & motherboard are also up to date. When sending an email, please include the below where possible:

* Exact error message (if any)
* Steps taken to reproduce the fault.
* Details of programs / apps running at the time.
* For console players your platform and current system version.
* For PC players, a DirectX Diagnostic report.

 

Technical Support Hotline

0906 732 9005
Available Mon – Fri from 11am to 7pm. Weekends from 11am to 5pm.
(Calls are charged at £1.00 per minute)

 

Gameplay Tips Hotline

0906 906 0015
Available Mon – Sun from 9am to 12pm.
(Calls are charged at £1.50 per minute)